CloudTrust

The General Data Protection Regulation (GDPR) is the most significant legislative change in European data protection laws since the EU Data Protection Directive (Directive 95/46/EC), introduced in 1995. The GDPR became enforceable on May 25, 2018, strengthens the security and protection of personal data in the EU and serves as a single piece of legislation for all of the EU. It replaced the EU Data Protection Directive and all the local laws relating to it.

CloudTrust supports the GDPR and all CloudTrust services comply with its provisions. Not only is the GDPR an important step in protecting the fundamental right of privacy for European citizens, it has raised the bar for data protection, security and compliance in the industry.

Physical security

Our data centers are co-located in some of the most respected data center facility providers in the world. We leverage all of the capabilities of these providers including physical security and environmental controls to secure our infrastructure from physical threat or impact. Each site is staffed 24/7/365 with on-site physical security to protect against unauthorized entry. Security controls provided by our data center facilities includes but is not limited to:

• 24/7 Physical security guard services
• Physical entry restrictions to the property and the facility
• Physical entry restrictions to our co-located data center within the facility
• Full CCTV coverage externally and internally for the facility
• Biometric readers with two-factor authentication
• Facilities are unmarked as to not draw attention from the outside
• Battery and generator backup
• Generator fuel carrier redundancy
• Secure loading zones for delivery of equipment

Infrastructure security

CloudTrust's infrastructure is secured through a defense-in-depth layered approach. Access to the management network infrastructure is provided through multi-factor authentication points which restrict network-level access to infrastructure based on job function utilizing the principle of least privilege. All access to the ingress points are closely monitored, and are subject to stringent change control mechanisms.

Systems are protected through key-based authentication and access is limited by Role-Based Access Control (RBAC). RBAC ensures that only the users who require access to a system are able to login. We consider any system which houses customer data that we collect, or systems which house the data customers store with us to be of the highest sensitivity. As such, access to these systems is extremely limited and closely monitored.

Additionally, hard drives and infrastructure are securely erased before being decommissioned or reused to ensure that your data remains secure.

Access logging

Systems controlling the management network at CloudTrust log to our centralized logging environment to allow for performance and security monitoring. Our logging includes system actions as well as the logins and commands issued by our system administrators.

Security monitoring

CloudTrust's Security team utilizes monitoring and analytics capabilities to identify potentially malicious activity within our infrastructure. User and system behaviors are monitored for suspicious activity, and investigations are performed following our incident reporting and response procedures.

Virtual servers security and employee access

The security and data integrity of customer virtual servers is of the utmost importance at CloudTrust. As a result, our technical support staff do not have access to the backend hypervisors where virtual servers reside nor direct access to the NAS/SAN storage systems where snapshots and backup images reside. Only select engineering teams have direct access to the backend hypervisors based on their role.

Snapshot and Backup security

Snapshots and Backups are stored on an internal non-publicly visible network on NAS/SAN servers. Customers can directly manage the regions where their snapshots and backups exist which allows the customer to control where their data resides within our data centers for security and compliance purposes.

Datacenter colocation attestations and certifications

All of our data centers are independently audited and/or certified by various internationally-recognized attestation and certification compliance standards.